FAQs

Who is The Business Incentives Group Limited - Poppyscotland

The Business Incentives Group Limited - Poppyscotland is a company registered in Scotland under company number 347 368. Our registered office is at C/o Henderson Loggie, 90 Mitchell Street, Glasgow, G1 3NQ. The Business Incentives Group Limited - Poppyscotland specialise in producing and supplying high-quality clothing, merchandise, and gifts for Poppyscotland and are committed to making online retail an enjoyable and simple experience.

The Poppyscotland shop is owned and operated by The Business Incentives Group Limited - Poppyscotland under licence from Poppyscotland.

How can I contact you?

By telephone, Monday-Friday between 9.30am and 5.30pm, local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 (0)333 323 8979.

You may also contact us by email at stores@thebigroup.com

You may also write to us at the following address: The Business Incentives Group Limited - Poppyscotland, 160 Wishart Street, Glasgow G31 2HT.

How can I contact Poppyscotland?

To contact Poppyscotland visit www.poppyscotland.org.uk, call 0131 557 2782 or email enquiries@poppyscotland.org.uk

How long will it take my goods to arrive?

The Business Incentives Group Limited - Poppyscotland aims to dispatch all orders within 3 working days. Please allow up to 28 days for delivery. Where a product is not available from stock we will contact you with an amended dispatch date, and provide you with the opportunity to cancel your order.

We send all our orders by Royal Mail. Options available are 1st and 2nd class parcel, or 1st class signed for. We recommend using the signed for service in case of any problems in transit.

International orders are sent by Airmail using the International Royal Mail Signed For Service.

A £1 handling charge is added to all deliveries to cover packaging.

The cost of posting your order is based upon the total weight of your order. You can get a quote for postage before proceeding to the checkout by entering your postcode into the Estimate delivery panel in your shopping basket and selecting your prefered method of shipping.

How do I place an order?

Ordering on line is easy. You simply place the items you require in your shopping cart by clicking on "Add To Basket" whenever you see an item you would like to buy. Adding an item to your shopping cart does not commit you to buy as you can always remove it later. You can review the contents of your basket at any time in the shopping cart by clicking on "Basket" prominently displayed on most screens. Once you have found all the items you need, go to the checkout where we will ask you to confirm your password and e-mail details if previously registered, or register by providing these details; and then pay for your purchases by following the simple instructions given there. When you have completed the checkout details you will be shown a "Final Order Summary".

For security where confidential information is requested The Poppyscotland Shop is hosted on a secure server using Secure Sockets Layer (SSL) technology. SSL is commonly used for managing the security of message transmission on the Internet through the use of public-and-private key encryption and a digital certificate that establishes your credentials when doing Internet business or other on-line transactions. An independent certification authority, in our case GeoTrust, issues this certificate.

What about prices and VAT, exchange rates, and so on?

All prices on the website are quoted in GBP (£), and include VAT (European Community Value Added Tax).

Refunds (where appropriate) of any VAT amount charged when goods are exported outside of the European Community, is the responsibility of the customer.

What payment methods do you accept?

The following credit are acceptable as payment for orders via this website: Visa, Visa Debit, Visa Electron, Master Card, and PayPal. All payments are powered by WorldPay and PayPal.

What are the cancellation, returns and exchange procedures?

We want you to be completely satisfied with your purchases. If you are not completely satisfied with any item you ordered, just return it, in the original packaging if possible, within 30 days of the date of receipt and we will refund your money or send you a replacement – no questions asked.

Unfortunately we are unable to refund postage incurred to return a product unless the item is faulty or defective. For more information please see our Delivery & Returns page.

How do I make a comment or lodge a complaint?

If you have any comments or complaints about this website or any of the products supplied to you, please contact us by phone Monday-Friday between 9.30am and 5.30pm local UK time. UK customers should call 0333 323 8979. Customers from outside the UK should call +44 (0)333 323 8979.

You may also contact us by email at stores@thebigroup.com

In the event of a serious complaint, please write to The Business Incentives Group Limited - Poppyscotland, 160 Wishart Street, Glasgow G31 2HT.