Delivery & Returns Information

Delivery & Postage

We send all our orders by Royal Mail. Options available are 1st and 2nd class parcel, or 1st class signed for. We recommend using the signed for service in case of any problems in transit.

International orders are sent by Airmail using the International Royal Mail Signed For Service.

How much will your delivery cost?

The cost of posting your order is based upon the total weight of your order. You can get a quote for postage before proceeding to the checkout by entering your postcode into the Estimate delivery panel in your shopping basket and selecting your prefered method of shipping.

A £1 handling charge is added to all deliveries to cover packaging.

Do you deliver overseas

We deliver worldwide. International orders are sent by Airmail using the International Royal Mail Signed For Service.

Can my order be delivered to a different address?

Yes. You can enter a different delivery address to your home billing addressso you can arrange for your goods to be sent to your workplace or a neighbour who you know is in during the daytime, or if you would like so send it to someone else as a gift. If the delivery person cannot deliver your order because no one is in, a card will usually be left giving instructions on how to arrange redelivery.

Returns & Refunds

We want you to be completely satisfied with your purchases. If you are not completely satisfied with any item you ordered, just return it, in the original packaging if possible, within 14 days of the date of receipt and we will refund your money or send you a replacement – no questions asked.

If you would like to select an alternative product at a different price as a replacement that is fine. Our Customer Service team will give you a quick call to arrange payment or refund of the difference.

When you send your item back to us, we'll process the returned item and arrange your refund. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return.

Please note that the costs for returning the item to us are non-refundable, unless the item is faulty or defective.

Where should I send returns?

The Poppyscotland Shop, 160 Wishart Street, Glasgow, G31 2HT

If you're returning an item because of an error on our part or because it is damaged or defective then please call us on 0333 323 8979 to arrange for a pre-paid label and mail bag posted out to you.

When you return goods, we recommend that you retain proof of posting from your shipper. We always try to process returns as soon as they arrive.

What if my product is faulty or incorrect?

If you are returning an item because of an error on our part or because it is damaged or defective, we are happy to provide a pre-paid returns label to save you incurring a cost in sending the item(s) back to us.

When you send your item back to us, we'll process the returned item and arrange your refund. You can expect a refund in the same form of payment originally used for purchase within 14 days of our receiving your return.

Exchanges

We are happy to accept items for exchange providing they fall under our 14 day return policy. Items returned under our returns policy must be unopened with any seals and shrink-wrap intact. Please specify the item you require in exchange for the returned item. For hygiene reasons we cannot accept hats, underwear, earrings or hand sanitisers unless they are faulty.

When will I get my refund?

You can expect a refund in the same form of payment originally used for purchase within 14 days of receiving your return.